General terms & conditions
Payment methods at the merchandise section of our website.
You can pay for your orders in the Awakenings merchandise store in any of the following ways: - Through credit card (Visa and MasterCard). You can safely enter your credit card details through our secured SSL procedure. Together with your credit card company, we see to it the payment is settled correctly. - Through iDEAL. This payment method allows you to make the payment through your own bank as part of the ordering process. You pay in your own familiar internet payment environment based on the specific security methods of your own bank. You can use iDEAL directly, without having to register for it, if you use internet banking. - Through Paypal.
What is MasterCard SecureCode and Verified by Visa?
Through MasterCard SecureCode and Verified by Visa, the rightful owner of the credit card is identified. This digital signature protects against the theft of your credit card number, because before payment you first confirm your identity. Unfortunately, not every card holder participates in MasterCard SecureCode and Verified by Visa. The number is growing fast, however, especially because MasterCard and Visa are making participation obligatory in a growing number of countries.
How does it work?
Your card has not been activated for MasterCard SecureCode and Verified by Visa on a standard basis, you have to first see to this yourself. After activation, you will always be asked for your digital signature whenever you pay by credit card. This code is then immediately checked by your own bank. The digital signature comes in a variety of forms. Which type applies to you depends on your credit card provider. The digital signature may be a password of your own choosing, or a PIN number provided by your bank, or one generated through a Digipas or Random Reader.
You will receive a shipping manifest with your order. You will already have received the actual invoice after placing your order.
Delivery time of articles
Products listed in the webshop are delivered within the below working days per country:
Austria = 5 working
Belgium = 5 working days
Germany = 5 working days
Eastern Europe = 7 working days
European Nordics = 6 working days
South Europe = 7 working days
Switzerland = 6 working days
Asia & Australia = 10 working days
Africa = 12 working days
USA & Canada = 8-16 working days
All other non European countries = 10 till 20 working days
Shipping your order
Our shipments are handled by ABC Mail. Orders are sent in parcels. ABC Mail is most effective when delivering to a home address. If you choose for the shipping option Parcel Plus, you will receive a track & trace order number. If you choose for the option Mail, there is no track & trace number, but you need to sign up on delivery.
If you have received the shipping confirmation, but have not yet received the order, it is best to wait a couple of working days. In exceptional cases, ABC Mail may take several days rather than 24 hours to deliver an order. Still haven't received your order 3 working days after receiving the shipping confirmation? Then please contact our customer service desk. Please state the order number in your e-mail or keep it to hand when filling in the contact form so we can help you as quickly as possible. You can contact us at merchandise@Awakenings.com.
The shipping costs are calculated based on your order. The shipping costs for a given shipping address may vary depending on the size and weight of the order. ABC Mail is making use of different transport companies like DHL, GLS, UPS and Fedex.
You can return the articles you bought from us under certain conditions. You can send your returns to our PO box: ABC Mail, Att: Awakenings E-commerce . With the order number (example: S00001 / 71456) , Postbus 115 , 1380 AC Weesp When we have received your return shipment, your payment will be transferred back into your account as soon as posible (within 14 days).
If the item does not fit, you must return the item within 14 days and place your order again. Please note: If you return an article outside the set conditions or without stating a reason, this does not cancel your obligation to pay for the article, and we may decide not to process your future orders. When in doubt, please contact the Awakenings Customer Service Desk.
Received the wrong article?
Please always check whether the article you receive is the one you ordered. If you should have accidentally received a different article, you can return it within 14 days of receipt. To help us find out how you received the wrong article, it is important that you indicate the reason for the return on the reverse of the shipping manifest.
When you return an article, you do not automatically receive a replacement copy. In the case of a CD, DVD or Awakenings Merchandise, the paid amount will be transferred back into your account as soon as we have received your return. You can then place another order if you would like a new copy.
Manufacturer's warranties apply to all articles in our assortment. This means you are entitled to the standard warranty conditions as determined by the manufacturer of the article. If you have any questions, or would like to claim the warranty, please contact the Awakenings Customer Service Desk.
We use the details provided by visitors to our Website to ensure that services can be operated as smoothly as possible. You can only use certain services from the Website if you have entered certain details.
By entering the details via our Website you are giving permission for the use of your details as set out below.
Awakenings will only use these details with your permission. Awakenings will not sell your personal details to third parties.
In order to ensure that services at Awakenings proceeds as smoothly as possible. With your permission we will store your personal details and the details relating to the use of our services. An account will be prepared for you with these details.
The following details are stored: name, username, password, address, city, country, date of birth, (mobile) telephone number, e-mail address and payment details.
Awakenings ask your exclusive permission to use your details to inform you about the development of the Website and special offers and promotional campaigns. You can cancel this by sending an e-mail to the helpdesk or making changes on this Website in your profilepage. You can make any changes you wish to the details yourself or by passing on the changes via the helpdesk. Awakenings will always enter changes.
Details on the use of our Website and feedback from our visitors help us to further develop and improve our site.
If you respond to a promotional campaign, Awakenings will ask your name, address, date of birth, mobile telephone number and e-mail address. We will use these details to run the promotional campaign.
Our employees and third parties engaged by us are subject to a duty of confidentiality with regard to your details.