Shipping & returns

Shipping manifest

You will receive a shipping manifest with your order. You will already have received the actual invoice after placing your order.

Shipping

Delivery time of articles

Products listed in the webshop are delivered within the below working days per country:

Austria = 3 to 6 working days

Belgium = 2 to 4 working days

Germany = 2 to 5 working days

Eastern Europe = 7 to 12 working days

European Nordics = 3 to 9 working days

South Europe = 3-8 working days

Switzerland = 3 to 6 working days

Asia & Australia = 12 to 20 working days

USA & Canada = 8-16 working days

All other non European countries = 12 till 22 working days

Shipping your order

Our shipments are handled by ABC Mail. Orders are sent in parcels. ABC Mail is most effective when delivering to a home address. If you choose for the shipping option Parcel Plus, you will receive a track & trace order number. If you choose for the option Mail, there is no track & trace number, but you need to sign up on delivery.

Shipping delay

If you have received the shipping confirmation, but have not yet received the order, it is best to wait a couple of working days. In exceptional cases, ABC Mail may take several days rather than 24 hours to deliver an order. Still haven't received your order 3 working days after receiving the shipping confirmation? Then please contact our customer service desk. Please state the order number in your e-mail or keep it to hand when filling in the contact form so we can help you as quickly as possible. You can contact us via the contact form at this website.

Shipping costs

The shipping costs are calculated based on your order. The shipping costs for a given shipping address may vary depending on the size and weight of the order. ABC Mail is making use of different transport companies like DHL, GLS, UPS and Fedex.

Returning articles

You can return the articles you bought from us under certain conditions. You can send your returns to our PO box:

ABC Mail, 
Att: Awakenings E-commerce
. With the order number (example: S00001 / 71456)
, Postbus 115
, 1380 AC Weesp

When we have received your return shipment, your payment will be transferred back into your account as soon as posible (within 14 days).

If the item does not fit, you must return the item within 14 days and place your order again.

Please note: If you return an article outside the set conditions or without stating a reason, this does not cancel your obligation to pay for the article, and we may decide not to process your future orders. When in doubt, please contact the Awakenings Customer Service Desk.

Received the wrong article?

Please always check whether the article you receive is the one you ordered. If you should have accidentally received a different article, you can return it within 14 days of receipt. To help us find out how you received the wrong article, it is important that you indicate the reason for the return on the reverse of the shipping manifest.