Order & deliver

    Can I still place orders because of COVID-19?
    Yes you can. All orders will be processed en shipped as usually. We ship all orders via DHL. View their additional measures in connection with COVID-19 here.
    My orders
    You can see all your placed orders in your personal account.
    Delivery time
    View the delivery time for all countries to which we send here. The delivery time is an indication, the actual delivery time can be different. To view the exact delivery time of your order, follow your order with your personal track & trace code. You will automatically receive this as soon as your order is been shipped. The delivery times do not include local customs clearance.
    Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. Many factors will influence shipping times and the courier will ultimately be responsible for delivery. Please contact the courier directly with any questions you might have once your order has been shipped. Courier contact information is available in the tracking notification emails.
    Countries to which we send
    View here the list of countries we send to.
    Shipping costs
    View the shipping costs per country here. The shipping costs depend on the weight of your order. During the checkout process the shipping costs are calculated automatically.
    Track your order
    You can track your DHL Parcel order here and your DHL Express order here. Once your order has been shipped you will automatically receive an e-mail with your personal track & trace code. Enter this code on the website above to trace your package. Here you can also view the expected delivery time.

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