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    Returns

    Return conditions
    1. You can return your order within the trial period of 15 days. The trial period starts on the day you received the order.
    2. All products are still in the original packaging / sealing and are unworn, undamaged, clean, and unused.
    3. It is only possible to return products for a refund. Need a different size? Return your purchase and order the right size in the webshop.
     
    How do you return your order?
    Order placed with account
    1. Log in to your account
    2. Click on my orders
    3. View the order you want to return
    4. Click on return and choose the reasons why you want to return your order.
    5. Print your return form order and send it together with your product to:
    Merchandise
    Awakenings
    Ronde tocht 11 
    1507 CC Zaandam
    The Netherlands
     
    Order placed without account
    Download the return form here if you have placed an order without an account. Fill in the form and add it to your return order. Send your package to:
     
    Merchandise
    Awakenings
    Ronde tocht 11 
    1507 CC Zaandam
    The Netherlands
     
    Costs for returning
    The costs for the return are for your own account. This depends on the weight and size of your return shipment.
     
    The return address
    Merchandise
    Awakenings
    Ronde tocht 11 
    1507 CC Zaandam
    The Netherlands
     
    Where can you deliver your package for return?
    You can deliver your package at your local post office
     
    How do I know if you have received my return?
    Orders placed with account
    In your account you can view the status of your return shipments. As soon as the status changes, you will automatically receive a message.
    Order placed without account
    As soon as the return shipment is handled you will automatically be informed of the status of your return shipment by e-mail.
     
    How fast will I be refunded after returning?
    We will refund you immediately after your return shipment has been approved. We have processed most of the returns within 10 working days after receipt. How fast the money will be on your bank account depends on your payment method:
     
    iDEAL: within 3 working days
    Credit card: within 10 working days
    Paypal: within 6-10 business days
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