Returns

Return conditions

1. You can return your order within the trial period of 30 days. The trial period starts on the day you received the order.
2. All products are still in the original packaging / sealing and are unworn, undamaged, clean, and unused.
3. It is only possible to return products for a refund. Need a different size? Return your purchase and order the right size in the webshop.

Click here to read the return policy

 

Returns within Europe

Click hereto enter the return portal.

 

Returns outside Europe

Ship your return to the following address and add the return form to the package.

Download return form here

Awakenings Merchandise - Returns
Casablancaweg 12-D14
1047 HP Amsterdam
Netherlands

Bought merchandise online in combination with an event ticket or purchased an item at an event? 

Click here to return your purchase.

 

Costs for returning

In the return portal you can find the optional shipping methods with the costs involved. Click here

 

Where to drop off your return package?

Follow the instructions of your chosen shipping method.

 

How do I know if you have received my return?

You can follow your shipment via the track & trace link. You will receive an email whenever there is a status update during the handling process. It can take up to 14 days before the return process is completed.

 

How fast will I be refunded after returning?

We will refund you immediately after your return shipment has been approved. It can take up to 14 days for the whole return and refund process to be completed. How fast the money will be on your bank account depends on your payment method:

iDEAL: within 3 working days

Credit card: within 10 working days

Paypal: within 6-10 business days